The majority of respondents indicated that their chosen ERP system underwent at least some customization. While most organizations will customize some aspect of their ERP systems, it is ideal to leverage as much out-of-the-box functionality as possible. SAP customers seem to leverage more of the out-of-the-box functionality while Microsoft Dynamics customers tend to choose more customization.
As seen in the graph below, organizations implementing Microsoft Dynamics reported the highest levels of customization with 33-percent reporting significant or extreme customization. Organizations implementing Infor reported the lowest levels of customization with 71-percent of responds reporting minor or no customization.
High levels of customization may indicate that organizations are failing to perform proper due diligence when evaluating systems against their business requirements. This can lead to the selection of a system that is not the best fit for the organization. Organizations should document detailed business requirements, including current state processes, in order to evaluate each system against their business needs.